Description

Solutions can be distributed normally but cannot be played.

Causes

• • • • The time of the terminal player is incorrect.
      • Terminal players have not downloaded the solution.
      • There are no relevant schedules in the solution when the solution is being played.
      • There are no valid media items in the solution when the solution is being played.

Remedies

Step 1     Check the time of the terminal player.

Perform the following operations on VPlayer.

1. Check to see if the time of the PC where VPlayer is installed is synchronized with Internet time.

1. 1. 1. 1. • • Yes. Go to Step 2.
              • No. Perform following steps to enable network time.

2. Start VPlayer.

3. Click at the top right of the page and select Settings.

4. Select the General tab and then select Enable network time to synchronize the time of PC with Internet time.

5. Click OK. No further action is required.

Perform the following operations on Taurus.

1. Start  ViPlex Handy.

2. Log in to the Taurus.

3. Click screen name to enter Screen management page.

4. Select Monitoring > Time Parameter and check the Taurus to see if the time is correct.

• • • • • • Yes. Go to Step 2.
          • No. Set rules for correcting time, and no further action is required.

Step 2     Check the update status of the solution.

1. Visit www.en.vnnox.com and log in to VNNOX AD.

2. Choose  > Players Management > Players.

3. Check to see if the solution has been updated.

• • • • • • Yes. Go to Step 3.
          • No. No further action is required.

Step 3     Check the schedules in the solution.

1. Choose  > Media Management > Solution.

2. Click the solution name to enter the attribute page.

3. Check to see if there are relevant schedules in the solution when the solution is being played.

• • • • • • Yes. Go to Step 4.
          • No. No further action is required.

Step 4     Check the validity of all the media items in the solution.

1. Double click the schedule, and the Edit dialog box appears.

2. Select the Playlist tab and click a playlist name to enter the Media Item tab of the playlist attribute page.

3. View the Detail column and check to see if there are media items the play time of which is within the valid date range.

• Yes. Please contact NovaStar.
• No. Check the rest of the schedules in the solution. If there are no valid media items in the solution, no further action will be required.