Description
Solutions on VNNOX can be distributed normally but cannot be played.
Causes
- The time of the terminal player is incorrect.
- Terminal players have not downloaded the solution.
- There are no relevant schedules in the solution when the solution is being played.
- There are no valid media items in the solution when the solution is being played.
Remedies
Step 1 Check the time of the terminal player.
...
2. Start VPlayer.
3. Click
at the top right of the page and select Setting Settings.
4. Select the General tab and then select Enable network time to synchronize the time of PC with Internet time.
...
Step 2 Check the update status of the solution.
1. Visit www.en.vnnox.com and click Login at the top right of the page and log in to VNNOX AD.
2. Select a server node and click OK.
3. Enter the account name and password, and then click Login.
4. Choose Choose
> Players Management > Players.
53. Check to see if the solution has been updated.
- Yes. Go to Step 3.
- No. No further action is required.
Step 3 Check the schedules in the solution.
1. Choose > Media Management > Solution.
...
2. Select the Playlist tab and click a playlist name to enter the Media Item tab of the playlist attribute page.
3. View View the Detail column and check to see if there are media items the play time of which is within the valid date range.
- Yes. Please contact NovaStar.
- No. Check the rest of the schedules in the solution. If there are no valid media items in the solution, no further action will be required.